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This Privacy Policy explains how Rehmat Store (operated by FXD Technologies Private Limited) (“we”, “us”, “our”) collects, uses, shares, and protects your information when you use our website and mobile application (together, the “Services”). Our goal is to offer a trustworthy experience aligned with ethical trade; this policy is written in plain language and focuses on what we actually do in an e‑commerce context.

1) Information we collect

2) How we use information

• Provide the Services: create accounts, verify phone numbers, process orders, and deliver products.
• Customer support: respond to requests and resolve issues.
• Security: prevent fraud, account abuse, and unauthorized access.
• Service improvement: diagnose bugs, improve performance and product experience.
• Legal compliance: maintain records required by law and enforce our Terms of Service.

3) Legal bases (where applicable)

Depending on your location, our processing may rely on one or more legal bases such as: performance of a contract (to fulfill your orders), legitimate interests (security and improvement), consent (for certain marketing communications), and legal obligations (tax, accounting, compliance).

4) How we share information

We do not sell your personal information. We may share information only as needed to run an e‑commerce platform:

• Service providers: hosting, analytics/statistics, SMS/OTP delivery, email delivery, and customer support tooling (who process data on our instructions).
• Payment providers: to process payments (including COD coordination where applicable) and handle chargebacks/refunds (we typically receive confirmations and limited transaction metadata, not full card details).
• Shipping/delivery partners: your name, phone, address, and order details required to deliver items and provide delivery updates.
• Legal and safety: if required by law, court order, or to protect users and the integrity of the Services.
• Business transfers: if the business is merged or acquired, information may be transferred as part of the transaction.

5) Cookies

We use cookies (or similar technologies) to keep you signed in, protect the Services, remember preferences, and support basic analytics/statistics. You can control cookies through your browser settings, but disabling cookies may limit certain features (like staying logged in).

6) Advertising and sponsored content

We may display sponsored content or advertisements on the Services. These may be managed by third‑party advertising partners.

• What may be collected: ad impressions, clicks, approximate location (derived from IP), device identifiers, and cookie/advertising identifiers (where permitted by your device/browser settings and applicable law).
• What it’s used for: showing and measuring sponsored content, limiting repetition (frequency capping), and detecting invalid traffic/fraud.
• Your choices: you can control cookies via your browser settings. On mobile, you may also have OS‑level ad‑tracking controls (availability varies by device). Where required, we will request consent before using certain tracking technologies.

7) Data retention

We retain information for as long as needed to provide the Services and for legitimate business or legal purposes (such as order history, dispute resolution, and compliance). When information is no longer needed, we delete or anonymize it, subject to technical and legal constraints.

8) Security

We use reasonable administrative, technical, and organizational measures to protect information (such as access controls and secure storage). No system can be guaranteed 100% secure, so please use a strong password and keep your login credentials confidential.

9) Your rights and choices

• Access and update: you can update certain details through your account/profile.
• Delete: you may request deletion of your account, subject to record-keeping obligations.
• Opt‑out: if we send marketing messages, you can opt out using the provided instructions.
• Complaints: depending on your jurisdiction, you may lodge a complaint with a data protection authority.

10) Children

If you are under 18, use the Services only with involvement/permission of a parent or guardian.

11) Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above and, where appropriate, provide additional notice through the Services.

12) Contact

Questions about this Privacy Policy can be sent to FXD Technologies Private Limited via Rehmat Store (hello@example.com).